EOC Operator

Overview

Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofax Duplex Scanner and Kofax Ascent Capture.

Monitor service health and operational conditions impacting EOC processing using Solar Winds and System Center Operations Manager (Microsoft); escalate issues and document impacts as required.

• Manage EOC tickets and service actions within System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation.
• Administer and troubleshoot Microsoft Workstation systems supporting EOC operations, restoring service promptly and maintaining readiness for production processing.
• Maintain EOC reference materials, standard operating procedures, and controlled documentation repositories in SharePoint to ensure procedures remain current and accessible.
• Coordinate shift communications, updates, and issue triage through Flank Speed Teams to maintain situational awareness and support timely resolution.
• Utilize UiPath to automate repeatable EOC tasks such as routing, notifications, and status updates to reduce manual effort and improve consistency.
• Produce EOC reports, workflow diagrams, and technical documentation using Microsoft Office Suite, including Visio and Project.

• Active Secret clearance (must be able to obtain and maintain).
• Three or more years of relevant experience in electronic documentation, system administration, network administration, or database administration.

• Document capture tools:
  Kofax Duplex Scanner, Kofax Ascent Capture
• Enterprise tools:
  SharePoint, Flank Speed Teams, Solar Winds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft)
• Automation tools:
  Ui Path
• System administration:
  Microsoft Workstation
• Productivity tools:
  Microsoft Office Suite (Visio, Project)