Pet Resource Counselor

Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion, and excellence.

Pet Resource Counselor

Community Support

Full-time, Non-Exempt

Community Support Manager

Tuesday - Saturday, 9:00 AM - 6:00 PM (40 Hours per week)

$17.50- $20.25 per hour (Based on experience)

The Pet Resource Counselor creates a welcoming, supportive experience for adopters, pet owners, and community members seeking assistance. Rotating between the Adoption Center, Animal Services (SNIP), Warehouse (Giveaways), and fieldwork, this role ensures seamless support across adoption and outreach services.

Key responsibilities include counseling adopters, processing adoptions, and assisting with rehoming, veterinary aid, and spay/neuter access. The counselor also responds to helpline inquiries, emergency assistance requests, and participates in community events. A nonjudgmental, strength-based approach is essential, along with strong customer service skills, multitasking ability, and knowledge of animal care and humane handling.

Including but not limited to:

• Counsel adopters to ensure a successful match, providing thorough pet behavior and care education using a nonjudgmental, strength-based approach.
• Process adoptions, returns to owners, and transfers, ensuring all records are complete and accurate.
• Assist guests in the kennels and cattery, ensuring safe interactions.
• Answer community inquiries about adoption, rehoming, and pet behavior resources. Returning voicemails and replying to general inbox inquiries promptly.
• Assist in maintaining an organized front desk and lobby.
• Monitor and document animal health concerns, stress, or behavioral issues.
• Train and collaborate with volunteers to support adoption and animal care efforts.
• Accept and sort donation drop-offs, ensuring they are appropriately stored or distributed.
• Represent BRHS at adoption and community outreach events.
• Work cooperatively with volunteers to provide quality care, enrichment, and socialization for the animals in our care. Guide volunteers in their tasks to ensure the animals receive consistent and enriching care.
• Participate in adoption and community outreach events when needed.
• Always represent Blue Ridge Humane Society in a professional and friendly manner: in appearance, demeanor and following the behavior expectations for an Adoption Counselor.
• Performs other duties as assigned.

• Greet clients, check in SNIP appointments, handle pet transport, and provide post-op education.
• Operate a 15-passenger van for animal transport, ensuring safe handling and secure crating of animals.
• Assist in scheduling clients, handle payments, providing appointment reminder phone calls, verify vaccine history etc.
• Assist with giveaway events, including pet food and supply distribution.
• Use a strength-based approach when working with pet owners, ensuring they feel empowered and supported in keeping their pets.
• Process vet assistance requests, ensuring appropriate allocation of funds.
• Support the rehoming program by assisting pet owners in marketing their pets and connecting them with resources.
• Assist with the Meals on Wheels Pet Pals program by delivering pet food and supplies and coordinating wellness visits.
• Return messages on the Community Support Helpline and update phone logs.
• Assist with lost pet reunification efforts through guidance and resource connection.
• Oversee scheduling of SNIP appointments,…