Inside Sales Representative

UPM is a global company committed to developing renewable alternatives to fossil-based materials and creating a sustainable future. UPM Adhesive Materials seeks an Inside Sales Representative to join our team in Mills River, North Carolina.

Greetings from your future manager: "In this role, you will manage and grow a portfolio of customer relationships while proactively identifying opportunities to expand our business. Success in our Inside Sales organization comes from building trusted customer partnerships, collaborating across teams, and bringing a solution‑oriented mindset to every interaction. If you’re motivated by continuous learning, collaboration, and driving results, we’re excited to welcome you to the team and support your success."

– Marie Olson, Inside Sales Manager

• Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals.
• Build strong relationships with existing customers and identify new business opportunities through proactive account planning, customer engagement, and value‑based selling activities.
• Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems.
• Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience.
• Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities.
• Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision‑making.
• Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed.

• Relevant commercial education or equivalent experience, with an interest in technical products and solutions.
• Experience in sales, customer service, or another customer‑facing role, ideally in a B2B environment.
• Knowledge of the packaging or labeling industry, which is considered an advantage.
• Strong communication, relationship‑building, and networking skills.
• Commercial awareness and confidence in phone‑based sales and customer interactions.
• Experience using CRM systems and digital sales tools.
• Ability to collaborate effectively with customers and cross‑functional teams.
• Organized and proactive in managing multiple priorities.
• Motivated to identify opportunities and deliver value to customers.
• Fluency in Spanish, which is considered an asset.

• Meaningful work with an inspiring purpose: “We renew the everyday for a future beyond fossils.”
• A caring community that supports well‑being, work‑life balance, and shared team spirit.
• Development opportunities across an international, multi‑business organization.
• A responsible employer committed to ambitious, science‑based sustainability targets.
• Diversity and inclusion in a workplace where everyone can be themselves.
• A comprehensive benefits package, including medical, dental and vision insurance, paid time off, and a 401(k) retirement plan.

Additional information about the position: the role is located in Mills River, North Carolina, requires up to 15% travel, and the position holder will report to the Inside Sales Manager.

Only candidates authorized to work within the United States without sponsorship will be considered.

UPM North America is an Equal Opportunity Employer.