Inside Sales Representative

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are front runners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage.

Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace  Adhesive Materials is looking for an Inside Sales Representative to join our team in Mills River, North Carolina.

Greetings from your future manager"In this role, you will manage and grow a portfolio of customer relationships while proactively identifying opportunities to expand our business. Success in our Inside Sales organization comes from building trusted customer partnerships, collaborating across teams, and bringing a solution-oriented mindset to every interaction. If you’re motivated by continuous learning, collaboration, and driving results, we’re excited to welcome you to the team and support your success.”

- Marie Olson, Inside Sales Manager.

What you will do Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals

Build strong relationships with existing customers and identify new business opportunities through proactive account planning, customer engagement, and value-based selling activities

Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems

Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience

Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities

Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making

Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed

Who you areYou have relevant commercial education or equivalent experience, with an interest in technical products and solutions

You have experience in sales, customer service, or another customer-facing role, ideally in a B2B environment

You have knowledge of the packaging or labeling industry, which is considered an advantage

You have strong communication, relationship-building, and networking skills

You have commercial awareness and confidence in phone-based sales and customer interactions

You have experience using CRM systems and digital sales tools

You are able to collaborate effectively with customers and cross-functional teams

You are organized and proactive in managing multiple priorities

You are motivated to identify opportunities and deliver value to customers

You have fluency in Spanish, which is considered an asset

This is what we offer to youA meaningful job:
We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

A caring community:
Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities:
We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer:
Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Comprehensive benefit package: UPM’s benefit package…