Banking Services Operations Associate IV - Retail Servicing Escalations

M&T Bank -  - Responsibilities:
Investigate and resolve problem situations and complaints with accurate information, utilizing judgement, operational and technical knowledge.;
Research and identify root cause problem causation and work with various levels of leadership to establish a process to mitigate future occurrences.;
Exercise decision making based on extensive product, systems policy and operational knowledge leveraging resources only when needed.;
Complete quality control of offshore vendors who are processing work on behalf of the Bank.;
Create written communications to customers.