Banking Services Operations Associate III - Non Real Estate Collateral Management

Overview

Processes lien filing documentation with various state Department of Motor Vehicles (DMVs), completes research on loans with incomplete and/or unsuccessful lien filings, outbound calls to customers, dealers, and state DMVs to resolve lien filing issues, and fulfills requests from customers for various collateral maintenance activities, including name changes and permission to register in a new state.

• Process direct lien filing transactions, including completing specific state Department of Motor Vehicle (DMV) documents.
• Work with customers and branches to resolve related issues.
• Complete research on outstanding title/lien perfections, including calling dealers, DMV and customers as well as responding to online DMV inquiries; elevate issues as appropriate to more experienced personnel.
• Research and process all requests for consumer title and collateral maintenance.
• Complete state‑specific documentation as required.
• Process lien release transactions following loan satisfaction or total loss.
• Research and fulfill titling requests from internal business partners.
• Provide branch phone support regarding vehicle titling at the time of closing.
• Check processing to include data input, reconciliation and daily general ledger to ensure accuracy of activities.
• Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Non‑Real Estate Collateral Management is responsible for perfecting, maintaining, and releasing collateral for automobile, boat, and recreational vehicle (RV) loans, including placing liens on titles, processing name change requests, reviewing requests to register collateral in a new state, and ensuring the loan has been fully paid off and closed prior to releasing the lien.

Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience.

Minimum of 2 years’ relevant work experience.

The pay range for this position is $18.68 - $31.14 Hourly (USD).

Millsboro, Delaware, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.