Banking Services Operations Associate III - Credit Bureau Dispute

Overview:
Responds to incoming credit bureau disputes on one product type (Mortgage or Consumer Lending) received from the credit reporting agencies or directly from the customer, while ensuring compliance with the Fair Credit Reporting Act.

• Complete routine data entry, system updates and validation to ensure accurate credit reporting in compliance with the Fair Credit Reporting Act.
• Respond to credit bureau disputes in a manner that ensures accurate credit reporting.
• Respond to or initiate standard requests in responding to credit bureau disputes received from credit reporting agencies or directly from the customer; complete appropriate mid-level complexity research to support these activities.
• Complete entry-level reconciliations as required.
• Complete routine or standardized exception processing in response to credit bureau disputes.
• Contact internal and external customers, including credit reporting agencies and other vendors, as required to respond to credit bureau disputes.
• Complete all activities in a manner compliant with applicable laws and regulations, such as the Fair Credit Reporting Act (FCRA), Fair Credit Billing Act (FCBA) and Consumer Data Industry Association (CDIA) guidance and other applicable credit reporting and loan servicing regulations.
• Develop proficiency in use of multiple systems to support activities completed.
• Review and draft procedures as requested.
• Complete cross-training to expand responsibilities.
• May draft manual email and letter communications to customers.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

This area is primarily responsible for the organization’s in-bound credit bureau dispute responses received from the credit reporting agencies or directly from the customer. The area is responsible for ensuring compliance with the Fair Credit Reporting Act.

• Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
• Proven customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

• Minimum of 1 years’ relevant experience
• Minimum of 1 years’ credit bureau or collections experience
• FCRA (Fair Credit Reporting Act) experience or knowledge

Millsboro, Delaware, United States of America

The pay range for this position is $18.68 - $31.14 Hourly (USD).

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

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