Behavioral Health Case Manager III

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

Serves as a team lead within the Eligibility and Enrollment Unit (EEU), providing day-to-day guidance and support to staff and assisting with workflow coordination and complex cases. Performs utilization review, treatment authorization, case management, eligibility and enrollment, and transition planning. Reviews clinical information for medical necessity and level of care and collaborates with providers to ensure timely access to services.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
• Refers or assigns cases to the appropriate unit or staff for effective service delivery. Ensures quality of services provided by staff.
• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
• Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.
• May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.
• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
• Prepares narrative statistical and court reports, as necessary. May prepare application forms for benefits or services.
• Provides consultative services to state and private agencies and may participate in community projects.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• May supervise two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

JOB REQUIREMENTS for Behavioral Health Case Manager III. Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in case management which includes assessing, planning,…