C​/S Family Service Assistant II

Summary Statement

The Family Service Assistant II casual/seasonal position supports staff and others by providing helpful information, answering questions, and responding in a helpful and timely manner. The incumbent also serves as the front line of support for clients and families and helps to ensure they are satisfied, visits individuals in homes or the community to gather and provide information, advises clients regarding community resources, consults with their supervisor concerning programs for individual families, transports and accompanies clients to shopping areas or to appointments using an automobile, works side-by-side with staff and other essential members of the family engagement team to support families and encourage them to be fully engaged in all aspects of their treatment.

The incumbent may also assist clients in identifying and obtaining available benefits and social and community services.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Obtains and verifies client history in accordance with case manager's directives; makes collateral contacts as directed by case manager.

Works with parent, at the home, to assist with such problems as household management (meal planning/preparation, food storage, housekeeping, clothes shopping, etc.).

Acts as parent aid by providing role model on appropriate interaction/behavior with children.

Observes parental/child problems, progress and other information/concerns and reports to case manager.

Schedules appointments for clients and transports to required location (hospital, court, therapy session).

Provides coaching and assistance and lends support and encouragement to obtain desired outcome.

Provides office and telephone coverage in absence of case manager and refers problems to appropriate party.

Prepares and maintains a variety of records and forms required by the case manager in order to provide the necessary services to clients.

May conduct initial assessments and make preliminary recommendations on needed services, or for ongoing cases, may make recommendations to case manager on a client's need for additional services.

Follows up on appointments with service provider and/or client to ensure scheduled appointments are kept.

Job Requirements

JOB REQUIREMENTS for C/S Family Service Assistant II

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview.

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its…