Tour Operations Administrator

Milnerton, Cape Town, South Africa | Posted on 12/02/2026

• Location Type Hybrid (Part office, Part remote)
• Job Type Permanent
• Salary R20 000 - R28 000 basic (based on experience)
• Remuneration Term Per Month
• Date Opened 12/02/2026
• State/Province Western Cape
• Country South Africa

An adventure tour company offering unique tours across Asia, Africa, and South America is seeking a friendly, dynamic and execution-focused full-time, hybrid, Operations Administrator who can manage detail-heavy tour operationstasks quickly, accurately, and proactively. You'll play a key role in office administrative support tothe Operations team, with occasional coordination support to on-the-ground teams.

This role is for someone who has strong administrative skills, can take initiative, interpret situations withoutneeding step-by-step instruction, and get things finished properly. You will be hands-on in communication to suppliers, documentation, systems accuracy, tour builds, logistics, and operational problem-solving.

Key Responsibilities

Day-to-day operations admin:

• Provide reliable, fast admin support across the Operations team.
• Keep operational records and key details accurate and up to date.

• Handle day-to-day supplier/partner communication within an agreed scope.
• Keep supplier confirmations, rates, terms, and key notes properly recorded.

• Administer supplier/ground operator agreements once drafted and confirmed(record-keeping, version control, key terms tracking).
• Assist with planning and coordinating tour logistics.
• Provide office-based operational support to on-tour teams (changes, updates, confirmations,issue follow-through).

• Update and maintain tour content documents after tour briefings and season briefings.
• Ensure Drive folders and operational documentation are complete, consistent, and easy to navigate.

• Help capture decisions from meetings and convert them into clear action items.
• Maintain kickoff task lists, follow up on owners and deadlines, and support handover to the Operations Manager for completion tracking.
• Follow internal procedures for assigning and communicating tasks within the team.

• Step in where needed to keep operations moving and decisions implemented.
• Identify repeat problems and propose practical fixes that improve delivery and reduce operationalnoise.

• Prior experience in travel operations, logistics coordination, tour administration, or a similar admin, execution-heavy role.
• Confident with operational software (Peak 15), Excel spreadsheets, and structured file management(Google Workspace).
• Comfortable working across multiple countries, time zones, and suppliers (sometimes) at timesoutside of business hours.
• Fast, accurate, and highly organised.
• A quick learner who is proactive and forward-thinking. You notice what’s missing and address it.
• Comfortable speaking up, sharing your view, and raising concerns when something doesn’t lookright.
• Calm under pressure and good at managing competing priorities.
• Strong in written communication and professional supplier interaction.
• Systems-minded: you keep clean records and follow consistent processes.
• “How can I help”, jump in and help attitude.
• You communicate clearly, keep records tidy, and close loops.