Maintenance Technician

KONE is looking for qualified Maintenance Technicians in Cape Town, South Africa. Our team is composed of maintenance professionals who provide on‑site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service‑minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.

In this role, you will be at the core of KONE – an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on‑site communication with customers and the people using the equipment.

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on‑site communication;
• Responsible for accurate and real‑time back reporting of work performed.
• Maintain excellent relationships with customers, the contact person, and end‑users on‑site.
• Manage the site environment during service operations.
• Identification of site risks and timely communication of any such occurrences;
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on‑site contact person, getting his approval if not covered by the contract, and performing them;
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;
• Submit time sheets based on the execution.

• One or more of the following qualifications:
• Red seal trade test certificate, lift mechanic;
• Completed NQF level 4 certification with an apprenticeship program (minimum 4 years);
• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
• Good communication skills with basic IT skills.