Order Entry & Invoicing Lead

Overview

We are seeking a detail-oriented Order Entry & Invoicing Lead to oversee the end-to-end order-to-invoice process while leading a small team (2–3 team members). This role combines hands‑on execution, team leadership, and reporting ownership, ensuring accuracy, efficiency, and compliance across order processing, billing, and credit workflows.

• Lead and manage a team of 2–3 coordinators, providing guidance, training, and performance support.
• Assign and prioritize workload across orders, invoices, and credit memos.
• Serve as the primary escalation point for order, billing, and customer issues.
• Own and maintain daily/weekly operational reporting, ensuring accuracy and timely delivery to Operations, Finance, and leadership.
• Provide critical data inputs and validation for cross‑functional reporting (e.g., AR aging, billing accuracy, order metrics).
• Monitor key metrics (order accuracy, invoice errors, credit memo volume, turnaround times) and drive accountability across the team.
• Identify trends and elevate issues proactively to improve performance and reduce errors.

• Oversee accurate entry, validation, and processing of customer orders within the ERP system.
• Ensure all orders are complete (part numbers, pricing, quantities, documentation) prior to release.
• Oversee timely and accurate invoice generation, validating shipment and pricing details.
• Ensure alignment between orders, shipments, and invoices to prevent discrepancies.
• Maintain organized systems for invoice filing and audit readiness.
• Proactively identify and resolve order-to-invoice issues.

• Own the end-to-end credit memo process, including review, approval coordination, and issuance.
• Maintain a structured credit memo log to support SOX compliance and audits.
• Ensure all credits are properly documented and supported.
• Partner with Customer Service and AR to resolve discrepancies.

• Act as the primary liaison for invoice disputes, short pays, and discrepancies.
• Investigate issues across orders, shipments, and payments to drive resolution.
• Identify recurring issues and implement corrective actions.

• Oversee the new customer setup process, ensuring completeness and accuracy.
• Maintain and audit customer master data within the ERP systems.
• Address data issues that may impact order processing or billing.

• Maintain and improve SOPs for order entry, invoicing, and credit workflows.
• Identify opportunities to improve efficiency and reduce errors.
• Build scalable processes to support increasing transaction volume and team growth.
• Other duties as assigned.

• 4–6+ years of experience in order management, invoicing, or customer operations.
• Experience leading or mentoring a small team.
• Strong attention to detail and data accuracy.
• ERP experience (Macola preferred).
• Understanding of invoicing, billing, and credit memo processes.
• Experience with reporting, metrics tracking, or operational data analysis.
• Strong organizational and communication skills.

At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.

Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.

Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.

Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.

Pay: $30-33/hr

This job equally operates in a production and professional office environment. The environment will include wet or humid conditions (non-weather related), extreme cold and heat…