Administrative Assistant

Administrative Assistant

Join SERVPRO of Palo Alto as an Administrative Assistant and make a difference in helping to restore homes and businesses. The role focuses on providing exceptional service to customers, teammates, and the community.

• Dental insurance
• Health insurance
• Vision insurance

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, you’ll thrive in this work environment. Our ultimate candidate is one who is proactive, experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Highly dependable and excited about routinely exceeding expectations?

You may be our perfect hero!

• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Perform basic accounting functions such as A/P, A/R, bookkeeping and payroll
• Assist in employment recruiting activities
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

• 2+ years of administrative or office‑related experience
• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

• 40 hours/week, flexible to work overtime when required
• Variety between 7 a.m. and 7 p.m.

Competitive pay based on experience.

SERVPRO of Palo Alto is an EOE M/F/D/V employer.

Each SERVPRO® Franchise is independently owned and operated. Revised 02.21.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.