Workplace Experience Coordinator - Milpitas CA

About the Role

As a CBRE Workplace Experience Coordinator, you will be integral to delivering a world-class customer service experience to both employees and guests within a designated corporate office building. This role is a key component of the Workplace Experience function, committed to providing exceptional service to clients and visitors, fostering a welcoming and efficient environment.

• Serve as the first point of contact for all those entering the facility.
• Greet individuals with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed.
• Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers.
• Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures.
• Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Engage with the community.
• Walk the building to assist with room setup.
• Ensure areas are clean and operational.
• Check facilities issues.
• Conduct weekly building checks.
• Promote events and set up fliers.
• Promote and market events on site.
• Lead small events.
• Report facilities and maintenance issues.
• Maintain relationships with client leadership by doing meet and greets and checking on them.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.