Service Manager - Water Treatment

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges.

At Xylem, we solve water. Every day, our teams support customers who rely on mission‑critical water systems to run advanced manufacturing, life sciences, and high‑purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruption—because when water systems fail, entire operations stop.

Travel: 20% visiting jobsite and communicating with customers.

• Build and sustain a safety‑first, zero‑incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
• Actively engage in employee development, workforce planning, and succession readiness
• Address employee relations with humility, fairness, and accountability

• Ensure high‑quality technical execution of preventive maintenance, corrective service, and on‑site support
• Support escalations for system performance, water quality, and customer concerns
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement

• Maintain strong, trust‑based relationships with customers operating mission‑critical facilities
• Partner with commercial and technical teams to retain and grow long‑term service contracts
• Represent Xylem as a dependable, knowledgeable service partner—not just a vendor

• Participate in budgeting, forecasting, and expense management
• Understand the financial and operational impact of service decisions at a program level
• Protect company assets and ensure responsible stewardship of resources

• 5–7+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience
• 3+ years of people leadership or service management experience
• Proven ability to lead teams supporting complex, high‑reliability systems
• Comfortable working in regulated, high‑expectation customer environments

• Servant‑leader mindset—puts team success before personal recognition
• Calm and effective during escalations or system issues
• Technically curious and capable of guiding advanced troubleshooting
• Strong communicator who can lead up, down, and across the organization

• Bachelor’s degree strongly preferred (technical degree or equivalent experience acceptable)
• Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
• Ability to pass required background and credit checks

The estimated salary range for this position is $100,000 to $130,000, with an annual bonus target of 10% and a $5,000 sign‑on bonus.

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. Xylem offers a competitive compensation package that includes medical, dental, vision plans, a 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

Xylem is a proud Equal Employment Opportunity workplace and an affirmative action employer. We foster an inclusive environment free from discrimination or harassment and provide reasonable accommodations to enable all employees to perform their essential job functions.