Program Manager-Enterprise Systems IDeliver

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. This role will drive adoption, governance, and continuous improvement of IDeliver capabilities, including Spec Management, customer workflows, process standardization, reporting, and operational readiness. The successful candidate will partner with Product Marketing, Engineering, Service IT, Regional operations, and Customer Program teams to streamline customer engagement processes while improving operational efficiency and enterprise visibility.

This is a highly cross‑functional role enquiring strong program management, operational thinking, stakeholder management, and continuous improvement skills.

• Manage day‑to‑day operational health of IDeliver platform and associated business processes
• Drive user adoption across divisions and global regions
• Monitor operational KPIs, process health, and corporate adoption
• Partner with IT to prioritize enhancements and support future roadmap planning
• Develop standard operating procedures, governance and operational documentation
• Support training, communications, and rollout activities for new capabilities

• Lead operational execution of the enterprise Spec Management program
• Coordinate cross‑functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders
• Drive request quality, governance, and timely decision making
• Facilitate customer communication workflows from request through closure
• Monitor request cycle times, bottlenecks, and adoption metrics while identifying continuous improvement opportunities

• Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
• Facilitate recurring stakeholder meetings and executive updates
• Track project milestones, risks, issues, and dependencies
• Develop executive dashboards and program metrics
• Identify opportunities to simplify processes and improve customer experience

• Analyze operational data to identify trends and improvement opportunities
• Recommend workflow automation and AI‑enabled capabilities
• Support enterprise governance for customer operational processes
• Drive standardization across business units while balancing division specific needs

• Strong program management and cross‑functional leadership skills. Ability to drive alignment across divisions, regions, and senior stakeholders.
• Strong communication skills with ability to simplify complex process and governance topics.
• Analytical mindset with experience using metrics to drive accountability and improvement.
• Ability to manage multiple work streams, priorities, risks, and stakeholders.
• Strong customer‑focus and ability to connect field needs with division and PLC decision‑making.
• Experience with enterprise systems, business process design, and adoption management.
• Strong organizational skills with ability to manage multiple priorities.

• Minimum of 7 years of relevant experience leading cross‑functional programs, business process initiatives, or customer‑facing operational programs.
• Experience working with product marketing, applications, service, engineering, field, or customer programs in the semiconductor industry.
• Strong understanding…