Field Service Engineer; ATLANTA GA

Responsibilities

Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience. Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation. Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques. Determine the most cost-effective repair/solution to ensure minimum downtime. Perform instrument certifications (IQ/OQ). Actively manage your car stock, ensuring all necessary spare parts and tools are available.

Effectively manage technical escalations. Work toward service metrics as defined by the Service Organization Requirements.

Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer. Full US driving license. Currently living within a daily commutable distance of Downtown Atlanta, GA. Proactive approach with leadership ability. IT knowledge. Flow Cytometry experience is a plus. Experience in Telecoms, Robotics, Automation or Medical Devices industries. Ability to process knowledge across multi-modular and diverse product ranges. Deliver high levels of customer service.

Full-time position, evening work may be required. Travel to customer sites daily. Ability to lift 50 lbs and stand for prolonged periods.

Atlanta, GA.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.