Product Engineer| Simulation​/Vacuum

Service Product Engineer

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger and tinier than the world has ever seen. We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Responsibilities:

Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward? As a service product engineer, you will be effectively engaged in improving KLA's sophisticated semiconductor optical systems, and the service teams which support them!

We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. The systems include Laser optics, electronics, EUV light technologies, mechanical components, custom software and algorithms.

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for design, to the engineers responsible for manufacturing, and finally to the field service teams responsible for product maintenance and support
• Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations
• Take a proactive approach to improving service quality and profitability by championing service initiatives

Preferred Qualifications:

• Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.
• Experience in the semiconductor industry preferred
• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors
• Strong experience working with high-vacuum systems
• Hands-on troubleshooting expertise with electrical and mechanical equipment
• Experience working in cleanroom environments
• Proficiency with software simulation tools
• Ability to perform cost analysis
• Experience conducting reliability analysis to support equipment performance and continuous improvement
• Results oriented and driven to excel.
• Enjoys teaching, solving, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information
• Natural curiosity, inventiveness, and an interest in making things work better.
• Up to 30% travel international and domestic

Minimum Qualifications:

• Master's Level Degree and 0 years related work experience;
  Bachelor's Level Degree and related work experience of 2 years; or equivalent work experience

Base Pay Range: $95,000.00 - $ Annually Primary

Location:

USA-CA-Milpitas-KLA