Personal Banker SAFE Act, Milpitas Branch, Officer

The Person al Banker SAFE Act is an entry‑level position that assists in the execution of sales, product, or service activities in coordination with the customer‑service team. The overall objective of this role is to foster strong relationships with customers, build loyalty, and drive increased sales to individual consumer clients.

• Work with business credit requests less than $250K, recognize and refer larger lending opportunities and cross‑sell treasury and related small‑business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Assist in strategies to grow the small‑business client base and implement appropriate sales plans to target book‑of‑business customers
• Deliver client service outbound/inbound calls to acquire new relationships and deepen existing relationships through cross‑sell of relevant products and services while delivering remarkable client experience
• Provide tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels, and leverage technology/marketing tools available to uncover opportunities, present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 0‑2 years of relevant experience
• Previous banking, retail, or sales experience preferred
• Knowledge of Smart Banking tools and technologies
• NMLS registration;
  Safe Act compliant
• Consistently demonstrates clear and concise written and verbal communication skills

• Bachelor’s Degree/University degree or equivalent experience

• Competitive salary range of $61,280.00 – $85,520.00 plus discretionary and formulaic incentive and retention awards
• Medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs
• Paid time off packages, including vacation, sick leave and paid holidays
• Other benefits may vary by jurisdiction, job level and date of hire

Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.