Housekeeping Attendant

The Housekeeping Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities include assisting in public areas, answering guest inquiries, delivering items to guest rooms, restocking and assisting with special cleaning projects.

• Provide a pleasant experience to guests.
• Assist with reports, maintenance request forms, logbooks, lost and found, etc. as needed.
• Regularly assist with deep cleaning projects and other duties.
• Demonstrate brand standards, behaviors, hallmarks, and mandates.
• Follow all safety guidelines to ensure safety of all associates and guests.
• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as reporting to scheduled shift, reporting to work on time, reporting absences, having a professional demeanor, etc.

• Ensure all guest room areas are clean and meet quality standards (inspect all assigned areas for furnishings, light fixtures, room equipment, etc.).
• Replace or change items in guest rooms such as bed linen, skirts, pillows, towels, bath care products, etc.
• Sweep, mop, and vacuum.
• Dust furniture.
• Clean all high-touch point areas such as knobs, control remotes, thermostat, and light switches.

• Ensure all public areas, laundry, and room areas are clean and meet quality standards.
• Inspect and help maintain storage rooms clean, neat, and with all adequate supplies.
• Utilize the carpet machine to wash carpets, remove stains from guest rooms and hallways.
• Assist with moving objects such as laundry carts, garbage carts, furniture, linen, etc.
• Assist with minimizing waste in all areas of housekeeping.
• Assist with inventory.

• Spark conversations with guests and associates, smile often, and establish relationships to gain trust and loyalty.
• Follow up with guests throughout to ensure satisfaction and correct any issues that arise.
• Assist with training or providing guidance to new associates when requested.
• Resolve and address all guest and associate questions or concerns in a timely, creative, and professional manner.
• Report any issues, concerns or suggestions to management.
• Maintain constant communication with all hotel departments to ensure guest satisfaction.

• Follow posted schedule to help reduce overtime and missed meal hours.

The hotel is in a public business atmosphere, with varying indoor and outdoor temperatures. The majority of the job is indoors but may require being outdoors. The housekeeping laundry office is often hot, damp, loud, and filled with equipment and chemicals.

Some local travel may be required for hotel events, meetings, trainings, etc.

N/A

N/A

• Understand hotel function and guest profiles.
• Knowledge of local area including restaurants, landmarks, shopping centers, or local attractions.
• Basic reading, writing, and numerical knowledge to pass along notes, comments, etc. (any language).

• Basic English housekeeping communication skills.
• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
• Ability to manage multiple tasks at a time, maintain focus and structure under pressure.
• Ability to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

• Develop and maintain relationships with both associates and guests to build trust and loyalty.
• Maintain consistent positive energy, self-motivation, and passion for hospitality.
• Keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
• Adapt to various situations, constant change, handle pressure and remain composed and focused.

Prolonged standing/walking for duration of shift.

Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs., and push and pull approximately 200 lbs.

To present a professional and business image to guests, associates, and public, all associates must follow PHM’s dress and grooming standards. Standards include wearing full uniform at all times, neat, clean, wrinkle-free uniform, and practicing good personal hygiene and grooming.

• Bilingual or Multilingual
• Prior Housekeeping/Cleaning/Janitorial experience
• Emotional Intelligence Training