Tools Development-Software Engineering Job Milpitas area,California USA,IT/Tech

Tools Development-Software Engineering

Milpitas- CA

Experience with
supporting 3
rd

party application

Application suite at Client is IBM Aspera (Shares, Faspex, HSTS, Console).
Experience with any other corporate integrated file transfer tools is also a plus, especially if functionally is like Aspera.
Follow up ticket queue in Service Now and coordinate a solution
Application upgrades and configuration changes (DEV/PROD)
Assist other IT Infra teams based on support documentation (SOP)
Log and follow up of support tickets with vendor IBM
Continuously review and update existing server and application documentation
Build usage reports & conclusions to present to IT Management
Understanding of security and access controls
: coordinate with Security and other Infra teams on
Single Sign On (SAML)
PKI & public certificates
Firewall policies
VIP/Load Balancing setup for internal and external facing URLs
Bot protection protocols
Application improvement projects and initiatives
Strategic projects on functionality and application changes
Implementation and coordination with other teams (e.g., automation of provisioning to end users)

high focus on automated user provisioning (SNOW) and SOP/ documentation

Interacting with user groups representatives to give feedback on the service and get suggestions for improvements
3
rd

line end user support on the end user application (transfer client),
client knowledge on Windows transfer agent and local security policies (MacOS and Linux knowledge is a plus)
document work logs in Service Now
update SOPs for Helpdesk and local IT as required
keep end user documentation up to date

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.