Senior Salesforce Business Systems Analyst; Sales Cloud Transformation

Title: Senior Salesforce Business Systems Analyst (Sales Cloud Transformation)
Location: USA / Canada - Remote

We are seeking a highly experienced
Senior Salesforce Business Systems Analyst (BSA)with deep expertise in
Sales Cloud
to support a large-scale transformation initiative involving migration from an existing Salesforce org to a new, modernized Salesforce platform.

This role requires a strong blend of business acumen, Salesforce functional expertise, and the ability to guide stakeholders toward best practices and out-of-the-box solutions (Immigration sponsorship is not available for this position).

• Partner closely with business stakeholders to
  capture, analyze, and document business requirements
  across the sales lifecycle (Lead to Opportunity to Close).
• Act as a
  trusted advisor
  , guiding business teams on
  Salesforce best practices
  and
  out-of-the-box capabilities
  to minimize customization.
• Lead workshops and discovery sessions to
  reimagine and streamline business processes
  aligned with Salesforce-native functionality.
• Translate business requirements into
  clear functional specifications
  , user stories, and system designs.
• Collaborate with architects and developers to convert requirements into
  scalable Salesforce solutions
  .
• Support the
  end-to-end transformation
  from legacy Salesforce org to new org, including data, process, and user experience redesign.
• Identify opportunities to
  optimize and standardize processes
  using Salesforce features such as automation, workflows, and reporting.
• Drive
  cross-functional alignment
  by working across Sales, Marketing, Finance, and other teams to ensure cohesive solutions.
• Effectively
  manage and balance business stakeholder expectations and technical team capacity
  , ensuring efficient prioritization and timely delivery.
• Act as a
  bridge between business and technical teams
  , facilitating clear communication and accelerating decision-making.
• Drive
  user adoption
  by ensuring solutions are intuitive, efficient, and aligned with business goals.
• Maintain a strong understanding of
  Salesforce AI capabilities
  , including
  Agentforce
  .
• Identify and recommend
  practical AI use cases
  to enhance sales productivity, customer engagement, and automation.
• Work with stakeholders to
  prioritize and implement AI-driven features
  where they provide measurable business value.
• Ensure AI solutions are aligned with
  business objectives and operational workflows
  .

• 8+ years of experience as a
  Business Systems Analyst / Business Analyst
  in Salesforce environments.
• Deep expertise in
  Salesforce Sales Cloud
  , including standard objects, lead management, opportunity management, forecasting, and reporting.
• Proven experience in
  Salesforce org transformation or migration projects
  .
• Strong ability to
  bridge business and technical teams
  .
• Demonstrated experience in
  cross-functional stakeholder management
  .
• Proven ability to
  manage competing priorities across business and technical teams
  to drive outcomes.
• Demonstrated experience in
  process re-engineering and optimization
  using out-of-the-box Salesforce capabilities.
• Experience writing
  user stories, process flows, and functional specifications
  .
• Strong stakeholder management and
  communication skills
  , including executive-level interactions.

• Experience with
  Salesforce CPQ
  , integrations, or multi-system environments.
• Familiarity with
  Agile/Scrum methodologies
  .
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Sales Cloud Consultant).
• Exposure to
  AI-driven CRM capabilities
  and automation strategies.
• Experience working in a
  high-tech, demo-driven, or Software-as-a-Service (SaaS) environment
  is highly preferred.

• Opportunity to work with a dynamic and growing team of Salesforce experts.
• Exposure to diverse clients and industries, with emphasis on healthcare and hi-tech.
• Professional development and certification support.
• Competitive compensation and benefits package.

If you are passionate about excellence in everything you do, would like to build your career in our key focus areas and partners, and are ready to make an impact, we want to hear from you! Explore current openings and apply with your CV to pritham.poonacha
.

Lirik is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lirik empowers businesses to seize global opportunities with top-tier CRM, ERP, and data solutions. We combine startup agility with enterprise maturity, delivering personalized experiences, operational excellence, and transformative growth.

• Canada Office:
  Lirik Software Services Canada Ltd
  20727 Willoughby Town Centre Dr, C 200 (Suite # 328), Langley Twp, BC V2Y 1X1, Canada