More jobs:
Service Consultant
Job in
Milpitas, Santa Clara County, California, 95035, USA
Listed on 2026-07-01
Listing for:
Cynet Systems
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Consultant, Systems Engineer
Job Description & How to Apply Below
Service Now Platform Architect
Pay Range: $55hr - $60hr
Responsibilities:
- Own Service Now platform architecture, technical strategy, and multi-year roadmap
- Act as the technical authority for CMDB, ITOM, and ITAM implementations.
- Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance.
- Lead ITOM engineering including Discovery, Service Mapping, Event Management, and AIOps.
- Architect ITAM solutions covering hardware, software, SaaS, and cloud asset life cycles.
- Design and govern integrations using Integration Hub, APIs, and event-based patterns.
- Execute end-to-end delivery from technical design through production deployment
- Ensure platform performance, scalability, security, and upgrade readiness.
- Leverage Service Now AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assis.
- Lead and supervise developers, business analysts, administrators, contractors, and system integrators.
- Conduct architecture, configuration, and code reviews and enforce platform standards.
- Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams.
- Translate business and operational requirements into scalable technical solutions.
Minimum Qualifications:
- 8–12+ years of hands-on Service Now platform experience.
- Proven enterprise delivery of CMDB, ITOM, and ITAM programs.
- Deep knowledge of Service Now data architecture, CI modeling, and service mapping.
- Strong experience with Discovery, MID Server design, integration, and automation.
- Advanced Service Now scripting and JavaScript skills.
- Experience leading technical teams and managing vendors or contractors.
- Strong execution mindset with accountability for delivery outcomes.
Preferred Qualifications:
- Service Now certifications (CSA, CIS, CAD; CTA preferred).
- Experience with AIOps and AI-enabled Service Now capabilities.
- Background in large-scale enterprise transformations or platform modernization.
- Senior-level consultant / technical leadership role with hands-on delivery responsibility.
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