More jobs:
Service Sr. Consultant Milpitas, CA or Ann
Job in
Milpitas, Santa Clara County, California, 95035, USA
Listed on 2026-07-01
Listing for:
E-Solutions
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing: Infrastructure & Operations, Systems Engineer
Job Description & How to Apply Below
Service Now Sr. Consultant
Location – Milpitas, CA or Ann Arbor, CA (Onsite)
Role OverviewWe are seeking a senior Service Now Technical Management Consultant to architect, lead, and execute the enterprise Service Now platform. This role serves as the hands-on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, ITOM, ITAM, integrations, and AI-driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.
Key Responsibilities- Own Service Now platform architecture, technical strategy, and multi-year roadmap
- Act as the technical authority for CMDB, ITOM, and ITAM implementations
- Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance
- Lead ITOM engineering including Discovery, Service Mapping, Event Management, and AIOps
- Architect ITAM solutions covering hardware, software, SaaS, and cloud asset life cycles
- Design and govern integrations using Integration Hub, APIs, and event-based patterns
- Execute end-to-end delivery from technical design through production deployment
- Ensure platform performance, scalability, security, and upgrade readiness
- Leverage Service Now AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist
- Lead and supervise developers, business analysts, administrators, contractors, and system integrators
- Conduct architecture, configuration, and code reviews and enforce platform standards
- Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams
- Translate business and operational requirements into scalable technical solutions
- 8–12+ years of hands-on Service Now platform experience
- Proven enterprise delivery of CMDB, ITOM, and ITAM programs
- Deep knowledge of Service Now data architecture, CI modeling, and service mapping
- Strong experience with Discovery, MID Server design, integration, and automation
- Advanced Service Now scripting and JavaScript skills
- Experience leading technical teams and managing vendors or contractors
- Strong execution mindset with accountability for delivery outcomes
- Service Now certifications (CSA, CIS, CAD; CTA preferred)
- Experience with AIOps and AI-enabled Service Now capabilities
- Background in large-scale enterprise transformations or platform modernization
- Senior-level consultant / technical leadership role with hands-on delivery responsibility.
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