Learning Operations Specialist

Job Description

The Learning Operations Specialist is the operational and systems backbone of Sandisk’s enterprise learning function. This role keeps the Sandisk Learning Portal and supporting tools running smoothly day to day: supporting learning system administration, intake and ticket fulfillment, and content operations.

Operating as the connective tissue between the learning function and business unit stakeholders, this individual will respond to incoming learning requests, execute course assignments and content uploads, support light course development, and continuously improve the processes and knowledge resources that make learning support faster and more consistent. The role is an even blend of hands‑on systems execution and cross‑functional coordination and is well suited to someone who is equally comfortable in the back end of a learning platform and in a working session with stakeholders.

• LMS/LXP administration: assign courses and curricula to employees and specific organizations, upload and version (re-version) content, manage SCORM file uploads, and record completions for instructor‑led and in‑person learning.
• Udemy and third‑party platforms: configuring and curating learning experiences (e.g. learning paths, persona based content, etc.) in partnership with platform administrators.
• Content development support: build and edit courses in Articulate and prepare learning materials (written and light video) in partnership with requestors.
• SharePoint support: assist with configuration and upkeep of the learning SharePoint site so resources stay organized and discoverable.
• Service Now ticket fulfillment: monitor and respond to incoming learning requests, triage one‑off asks, and resolve or route them with clear, timely communication.

• Partner with business unit stakeholders and the learning team to translate intake requests into clear, actionable fulfillment plans.
• Coordinate course assignment requests end to end, clarifying requirements, executing in LMS/LXP, and confirming completion back to the requestor.
• Manage project timelines, deliverables, and communications for learning initiatives so work stays visible and accountable.
• Document key decisions and share consistent updates to keep stakeholders aligned and reduce back‑and‑forth.

• Own and maintain the learning intake repository and a common‑questions knowledge base, so recurring Service Now requests can be answered quickly and consistently.
• Maintain intake forms, trackers, and dashboards that centralize learning requests and keep the team’s work organized.
• Maintain a content inventory and archive log: track what has been published, re‑versioned, retired, or archived in the LMS so the team has a reliable source of truth.

• Track learning participation, engagement metrics, and feedback to support reporting and measurement.
• Identify gaps across intake, fulfillment, and system workflows and recommend improvements.
• Standardize templates, intake questions, and communication cadences to drive efficiency and a smoother employee experience.

Required:

• Experience: 1–2 years in learning operations, learning systems administration, project/program coordination, or a closely related role.
• Technical skills: proficiency with MS Office and SharePoint; familiarity with SCORM, authoring tools (e.g. Articulate), and light video editing.
• Organization & execution: proven ability to manage multiple priorities, track details, and keep work moving across several requests at once.
• Collaboration: strong relationship‑builder who can work effectively across the learning function, HR, and business functions.
• Communication: clear, concise communicator (written and verbal) who can simplify complexity and set expectations.
• Mindset: self‑starter with curiosity, adaptability, and a solutions‑oriented, service‑minded approach.

• Background in Learning & Development or Instructional Design.
• Hands‑on experience administering an LMS (Cornerstone strongly preferred)
• Experience using Service Now or a similar…