IT Support

full time + benefits (medical, dental, vision, 401k with company match, pto)

job type: onsite

hourly range: $28.00 - $33.00, doe

shift:1st

locations: milpitas and fremont, ca

fralock is anengineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to fortune 500 corporations, government, and targeted oems in a variety of industries including semiconductor equipment manufacturing, medical and life science,aerospace and defense, industrial, electronics, and energy.

Fralock is headquartered in valencia, ca with manufacturing locations located throughout northern and southern california.

to be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

to create value, profitably grow, and share our success with all stakeholders.

• respect – we treat others the way they want to be treated.
• integrity – we practice a high standard of ethics in our business dealings with customers, suppliers, and employees.
• responsiveness – we have a sense of urgency in responding to internal and external requests and work proactively to solve problems.
• excellence/competence – we empower our people to continuously improve and execute high quality work.
• teamwork – we work together to achieve fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• individual accountability and personal responsibility – we do what we have committed to do when we committed to doing it.
• continuous improvement across all segments of the company

this position requires access to information controlled under the international traffic in arms regulations (itar) or the export administration regulations (ear), the successful candidate must be a "u.s. Person" as defined in the itar and ear (which generally means (i) be a citizen or national of the united states; or (ii) be a lawful permanent resident of the united states; or (iii) have been admitted to the united states as a refugee, or have been granted asylum, as specified under applicable law).

as the company’s level one support for both remote and onsite customers you will need to bring your time management and customer experience focus to work with you daily. You will be the first line of support for all networking, pc, laptop, application issues and will be required to either resolve them or work collaboratively with the greater organization to see the issue through to conclusion.

Through your strong communication skills, you will keep the end users updated on their issues as well as documenting problems through our itsm system. If you are not afraid of variety of technical challenges, then this is the role for you.

the it support i will ensure that the hardware, software and communications systems are suitable and fulfill the needs of the users within and outside the company. Preforms duties to ensure proper operation and security of computer systems. Performs service desk functions and works in a team enviroment with other staff members to maintain infrastructure including 3rd party network consultants.

• provide first-level technical support to users via phone, email, or in person.
• diagnose and troubleshoot basic hardware, software, and network issues.
• assist with password resets, account unlocks, and basic system administration tasks.
• install, configure, and maintain computer systems, printers, and other peripherals.
• escalate unresolved issues to it support l2 or appropriate teams.
• maintain and update ticketing system with details of issues and resolutions.
• ensure adherence to service level agreements (slas) and response times.
• provide support for software applications commonly used within the organization.
• assist in setting up and supporting workstations for new employees.
• document procedures and provide end-user training on basic…