Data-Driven Escalation Program Manager
Job in
Milpitas, Santa Clara County, California, 95035, USA
Listed on 2026-07-21
Listing for:
Onto Innovation Inc.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Onto Innovation is seeking an Escalation Program Manager to lead end-to-end management of critical part-related escalations impacting field service operations and customer uptime. The role requires strong Excel skills, data analysis, and a data-driven approach to identify root causes and drive sustainable resolutions.
You will collaborate with Supply Chain, Planning, Logistics, and Field Service teams, delivering executive summaries and dashboards while ensuring timely communication and
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