Software Customer Support

Department: Customer Success & Operations

This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDental

Soft platform.

Key Responsibilities Include:

Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDental

Soft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting
.

Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDental Pay payment gateway.

Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).

The ideal candidate possesses a versatile skill set and a high level of professionalism.

Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.

Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.

Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.

Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.

We believe in supporting our team the way we support our clients.

• Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
• Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
• Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
• Growth: Continuous professional development and learning opportunities.
• Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.

iDental

Soft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.

The iDental

Soft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.