Customer Service
Listed on 2026-08-03
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Department: Customer Success & Operations
The role:What you will do
This role is focused on ensuring client satisfaction through expert support, comprehensive training, and efficient revenue cycle assistance.
Key Responsibilities Include:
Client communication: Serve as a primary contact via phone and email to answer questions and resolve customer inquiries.
Product training: Conduct training sessions for dental office staff to ensure effective use of the iDental
Soft platform and its features.
Revenue cycle support: Perform essential Dental Billing services, including generating reports and submitting insurance claims to US insurance companies.
Required experience and skillsWe are seeking customer-focused individuals with a strong technical and professional foundation.
Foundational Knowledge of basic office software, including the Microsoft Office suite.
Previous Experience in customer service roles is an advantage; experience in the technology or SaaS industry is highly preferred.
Knowledge of IT fields like Mac, Database/SQL, Network, or the Dental environment is a strong asset.
Education:
Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.
Soft?
We believe in supporting our team the way we support our clients.
Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
Growth: Continuous professional development and learning opportunities.
Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.
About iDental SoftiDental
Soft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.
The iDental
Soft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.
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