Account Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Director is accountable for developing and implementing an account plan that delights clients, ensures a healthy long‑term relationship, anticipates client needs, delivers on key performance indicators, and builds financial plans to exceed revenue and profitability. He/she creates and manages high‑performing teams that deliver operational excellence while keeping employees engaged and thriving.

• Delivery of Client Satisfaction
  • Establish the vision and strategy of the account plan ensuring alignment with the client's objectives and interests.
  • Drive the account plan to deliver high‑quality results that exceed the client's expectations.
  • Become a reference for best‑in‑class service delivery.
  • Recognize opportunities for account growth, articulate the value proposition, and ensure its implementation across the platform.
• Builds and Manages High Performing Teams
  • Ensure the best‑qualified candidate is hired for all roles on the account.
  • Thoroughly and critically assess direct reports and their underlying team.
  • Develop actionable and measurable career development plans for each direct report and maintain consistent progress conversations.
  • Advance the firm's diversity and inclusion priorities through hiring, rotation, and promotion.
  • Provide point‑in‑time coaching to elevate performance.
• Achieve Financial Results
  • Manage account financials to ensure plans are met or exceeded in both growth and profitability.
  • Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
  • Mitigate risk for the organization by ensuring accounts receivable are maintained.
• Contribute to the Growth of the Company
  • Bring leading practices and/or innovations to the organization.

• Client Focus
  • Dedicated to exceeding client expectations to ensure a no‑bid contract renewal.
  • Proactively solicit and respond to client feedback and input.
  • Establish and maintain effective relationships with customers, gaining their trust and respect.
• Results Driven
  • Translate the account plan into a solid delivery model.
  • Measure relevant data (financial, environmental, performance) and use it to reassess, adjust, expand, or curtail.
  • Take corrective action quickly and decisively when performance falls short or needs redirection.
• Natural Coach
  • Clearly establish performance expectations and goals for employees.
  • Provide point‑in‑time feedback on employee performance.
  • Create an environment with strong morale.
• Drives Growth
  • Establish credibility with leaders through confidence and presence.
  • Maintain effective relationships based on mutual trust and respect.
• Solutions Oriented
  • Use rigor and logic to solve difficult problems with effective solutions.
  • Identify issues before they become problems.
  • Look beyond the obvious and do not stop at the first answers.
• Firm Knowledgeable
  • Understand the fundamentals of the outsourcing business and the real estate industry.
  • Know various products our business offers and identify within the account plan the levers for opportunity.

• Bachelor's degree; MBA is desirable.
• Eight or more years of progressive experience in commercial real estate, including retail property management, with multiple property responsibilities preferred. In‑depth understanding of the financial aspects of site performance.
• Maintain the highest professional standards, build trust and respect, and provide superior client service through listening, anticipation of needs, delivering value, and supporting long‑term success.
• Build and communicate the firm's values and culture, creating a climate where people want to do their best.
• Demonstrate the ability to think broadly, create a shared vision, and embrace change as an opportunity.

Location:

On‑site – Milpitas, CA.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation: $ – $ USD per year.

• 401(k) plan with matching company contributions
• Comprehensive medical, dental & vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.