Sales & Customer Support Rep III

Sales And Customer Support Representative III

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: On-site

Salary Range: $80,000 - $90,000, DOE

Location:

Milpitas, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy.

Fralock is headquartered in Valencia, CA with manufacturing locations throughout Northern and Southern California.

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

To create value, profitably grow, and share our success with all stakeholders.

• Respect - We treat others the way they want to be treated.

• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers, and employees.

• Responsiveness - We have a sense of urgency in responding to internal and external requests and work proactively to solve problems.

• Excellence/Competence - We empower our people to continuously improve and execute high-quality work.

• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, listening, and maintaining clarity in our expectations of one another.

• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.

• Continuous Improvement across all segments of the company.

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a "U.S. person" as defined in the ITAR and EAR, which generally means the individual is a U.S. citizen or national, a lawful permanent resident, or a person admitted to the United States as a refugee or granted asylum under applicable law.

The Sales and Customer Support Representative III is a senior customer-facing professional responsible for managing strategic accounts, contracts, quotations, customer communications, and order execution activities. This role exercises independent judgment in analyzing contractual requirements, assessing business risk, negotiating customer requests, and coordinating cross-functional execution to ensure superior customer satisfaction and operational performance.

The position partners closely with Program Management, Production, Segment Management, Outside Sales, and customers to support contract compliance, on-time delivery, accurate forecasting, and successful execution of customer commitments.

• Manage assigned customer accounts and projects.

• Receive and respond to customer inquiries and requests.

• Maintain accurate customer information within CRM systems.

• Develop and maintain a comprehensive understanding of Fralock products, services, manufacturing processes, and capabilities.

• Negotiate, prepare, and follow up on customer quotations.

• Execute order management activities, including:

• Contract review of new and existing customer orders.
• Expedite request management.
• Customer scorecard, on-time delivery, and portal management.
• Analysis and communication of customer requirements, terms, and contractual risks.
• Validation that customer purchase orders align with quotations.
• Evaluation of customer flow-down requirements, including FAIR, CoC, ship authorization, and related requirements.
• Review and administration of DPAS-rated orders and applicable FAR and DFARS requirements.
• Customer purchase order acknowledgements as required.

• Analyze and resolve customer issues requiring customized solutions.

• Lead coordination across internal departments to support effective contract…