Assistant General Manager

Assistant General Manager

Store Management

Milpitas, CA $85k–$150k/yr Full-time

Assistant General Manager

Drive revenue. Develop people. Grow the business.

About Stress Free Auto Care

Stress Free Auto Care is redefining the automotive repair experience through modern technology, exceptional service, and a customer-first approach built around trust and transparency.

We're growing quickly, and that growth creates opportunities for high-performing people who want greater responsibility, broader business ownership, and a long-term path into senior leadership.

The Role

The Assistant General Manager is a key driver of shop performance, with a strong focus on revenue growth, customer retention, team development, and day-to-day business execution.

You'll own individual sales and revenue goals while also helping shape and execute the broader revenue strategy for the shop. That may include identifying new business opportunities, developing fleet or local business partnerships, improving customer retention, increasing visit frequency, and finding ways to maximize the long-term value of every customer relationship.

You'll work closely with the General Manager to turn shop goals into action. You'll use customer insights, sales performance, and operating trends to identify where the business can grow and where performance needs to improve.

This is a hands-on leadership role for someone who can produce strong individual results while thinking beyond their own book of business. You're expected to create momentum, improve the performance of the people around you, and contribute directly to the growth and financial strength of the location.

Strong individual performance can open the door to significant career growth as Stress Free Auto Care continues to expand.

Assistant General Manager → General Manager → Senior General Manager → District Manager

Advancement is based on demonstrated performance, leadership potential, and readiness for greater responsibility.

What You'll Own

• Meet or exceed your individual sales and revenue goals while helping drive overall shop revenue performance.
• Identify and execute opportunities to grow the business through customer retention, increased visit frequency, additional service opportunities, fleet accounts, and local business partnerships.
• Use strong discovery, value-building, objection handling, and closing skills to convert customer needs and technician recommendations into approved work.
• Monitor sales and customer trends to identify performance gaps, new opportunities, and actions that can produce measurable business results.
• Help build a strong sales culture where the team understands its goals, recognizes opportunities, and takes ownership of revenue performance.

• Partner with the General Manager to set clear expectations and maintain accountability across the shop.
• Coach employees against measurable sales, customer experience, productivity, and operational goals.
• Identify performance gaps, provide direct feedback, and follow through to ensure improvement.
• Support hiring, onboarding, development, performance reviews, and other people-management responsibilities as needed.
• Recognize strong performance and help develop employees who demonstrate readiness for greater responsibility.
• Lead by example through urgency, accountability, customer focus, and consistent personal performance.

• Build customer relationships that extend beyond a single transaction and strengthen long-term loyalty to Stress Free Auto Care.
• Identify opportunities to improve the customer experience that also create measurable business value through stronger retention, repeat visits, referrals, and increased customer lifetime value.
• Ensure customers receive clear, proactive communication and understand the value behind recommended services and repairs.
• Step into complex customer situations when needed and find solutions that protect both the customer relationship and the business.

• Partner with the General Manager to maintain strong day-to-day shop execution.
• Coordinate across Service Advisors, technicians, and leadership…