Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we make beautiful things that last—for you to be yourself in.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing our customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a polished sales floor. Accurate and effective work, supporting the flow of product from receipt to point of sale, is essential.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate the POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Current knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie‑talkie and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule:

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak‑busy season, and high‑traffic retail days (including but not limited to public holidays).

Physical demands:
Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require a reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e

Base Pay Range: $15.00 – $21.75 per hour. Tapestry will comply with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.

Benefits:
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.