Retail Team Lead

Job Mission

As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening and closing the store, driving results, operational duties, and delivering a world‑class experience for our guests.

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving the store key performance indicators through training and development of associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound: opening/closing the store, inventory control, and operational procedures
• Be involved in recruiting, interviewing, and hiring top talent
• Follow safety and reporting regulations, including proper lifting procedures

• Must be 18 years of age or older
• 2 years of retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule, including weekends and holidays
• Ability to lift 4 lbs. frequently; lift max 8 lbs. occasionally; kneel or squat frequently; move boxes up to 50 lbs. with assistance; stand for extended periods; climb ladders occasionally; climb and descend stairs frequently

Milpitas, CA – Retail Only

Pay Range: $21.70 – $27.05 – $32.55 hourly (actual base pay varies based on experience, time in role, internal equity, geographic location, and more).

• Comprehensive traditional benefits package: medical, dental, vision, life insurance, 401K
• Online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs
• Yearly $1,000 lifestyle reimbursement
• 4 weeks vacation, 12 holidays, generous parental leave
• Temporary associates receive medical, dental, vision insurance and associate discount
• Part‑time associates receive 401K, short‑term disability, yearly $300 lifestyle reimbursement, and associate discount

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as a veteran, recently separated veteran, qualified disabled veteran, or other protected veteran.