Store Manager - Mall

Since 1975, TUMI has been creating world‑class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

• Work‑life balance
• Training
• Employee discount
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Medical, dental, and vision coverage; life and AD&D; short‑ and long‑term disability coverage; 401(k) program with company match; and other voluntary benefits including pet insurance
• Incentive program participation may be available

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, and client data capture).
• Lead by example, influence team members, delegate tasks clearly, and develop short‑ and long‑term strategies that demonstrate initiative and strong time‑management skills.
• Train and develop staff through consistent role‑play, coaching, and a 360‑degree coaching culture; provide feedback and foster a solution‑oriented mindset.
• Recruit, network, and maintain bench strength; establish a clear succession plan for the management team.
• Communicate effectively with team members and corporate partners, remain calm in challenging situations, de‑escalate, and promote organizational goals with flexibility.
• Manage store schedule, timecards, payroll, shipments, transfers, and price changes; conduct inventory, analyze results, and make business‑acumen‑driven decisions in partnership with the team.
• Ensure visual merchandising guidelines are followed and enforce client‑service protocols, including the use of client books, thank‑you cards, and event strategies.

• Deep passion for the TUMI brand, lifestyle, and product assortment.
• Experience and strong track record in luxury market sales and client experience.
• Proven success in meeting sales goals and achieving KPI targets.
• Flexible availability to work nights, weekends, mornings, and holidays as required.
• Strong sense of integrity with the ability to lead by example.
• Excellent time‑management, communication, and leadership skills.
• Physical ability to lift and push boxes weighing up to 30 pounds and to use a ladder.

TUMI is an equal‑opportunity employer and is committed to maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect, free from unlawful harassment, discrimination, or retaliation.