Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a contemporary style for work, everyday, and special occasions. Bonobos is a menswear brand known for pioneering fit and an innovative retail model.

Customers experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Great Mall

The Retail Sales Associate is responsible for providing a high‑quality in‑store shopping experience and supporting store operations.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing wait time.
• Resolve customer service issues effectively, and communicate with Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Perform other essential functions as directed by the supervisor.

• High school diploma or equivalent.
• 0–2 years of relevant retail experience, minimum 6 months.
• Proficient with technology such as iPad and registers.
• Availability during nights, weekends, and non‑business hours.
• Physically able to perform required tasks.

• Previous retail experience preferred.
• Strong customer service skills.
• Strong verbal and written communication abilities.
• Collaborative team player.

PHOENIX offers a range of benefits to protect full‑time associates’ health and long‑term financial security:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Express merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

Part‑time associates may be eligible for various benefits, including individual insurance and paid sick leave. Compensation is based on location, education, and experience.

Pay Range
: $18.50 – $25.00 per hour

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of federal, state, or locally protected characteristics. PHOENIX only hires individuals authorized for employment in the United States and provides reasonable accommodation for individuals with disabilities.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor work visas.

PHOENIX does not accept unsolicited resumes or calls from recruiters or employment agencies.