Director of Business Development, KLA Services

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using KLA technologies, from laptops and smartphones to wearable devices, VR gear, and smart cars. The company focuses deeply on innovation, investing 15% of sales back into R&D, and collaborates with physicists, engineers, data scientists, and problem‑solvers to accelerate the delivery of tomorrow’s electronic devices.

The KLA Services team, headquartered in Milpitas, CA, partners with field teams and customers worldwide to maintain high product performance and productivity through service sales, marketing, spare supply chain, field operations, engineering, product training, and technical support.

The KLA Services Business Development team is seeking a highly strategic, customer‑centric leader to own service sales and business development for a Tier1 global account. The role will serve as the primary global commercial leader, aligning headquarters, regional teams, and customer stakeholders to drive sustained growth, deepen partnership, and deliver long‑term value.

• Define and execute a multi‑year global account strategy, aligning KLA Services capabilities with customer priorities to drive growth across core services, enhancements, and advanced system offerings.
• Own end‑to‑end commercial performance for the global account, including negotiation and closure of complex, multi‑year service agreements, renewals, and expansions with a focus on value creation, margin expansion, and long‑term partnership.
• Serve as the primary executive interface for the customer, building deep relationships across technical, operational, and executive stakeholders, and influencing investment decisions through differentiated value propositions.
• Lead global cross‑functional alignment, partnering with regional account teams and internal stakeholders to ensure consistent strategy deployment, execution discipline, and achievement of financial and operational objectives.
• Drive strategic deal structuring and governance, ensuring alignment with finance, legal, and operational requirements while navigating complexity, managing risk, and enabling scalable execution.
• Shape and influence internal commercial strategy, acting as a trusted advisor to senior leadership by providing insights on customer needs, market dynamics, and business model evolution.
• Develop and institutionalize a comprehensive account growth roadmap, leveraging data‑driven insights, competitive positioning, and long‑term customer objectives to expand share of wallet and strengthen strategic alignment.

• 12+ years of leadership experience in semiconductor, capital equipment, or related industrial markets, with a demonstrated track record of driving global business growth and strategic account expansion.
• Proven executive‑level sales leadership, including ownership of large, complex customer engagements, consistently delivering revenue growth, margin expansion, and multi‑year contractual outcomes.
• Deep business and commercial acumen with the ability to shape and execute global go‑to‑market strategies, influence customer investment decisions, and position value‑based solutions aligned to outcomes.
• Broad cross‑functional expertise spanning finance, legal, marketing, and operations, with experience structuring complex commercial agreements, risk management frameworks, and scalable business models.
• Executive presentation and communication skills, with the ability to influence C‑level stakeholders internally and externally, and translate complex strategies into clear, compelling narratives.
• Advanced financial and strategic modeling capabilities, including scenario planning, deal structuring, and long‑range business forecasting, with the ability to operate at both the detailed and executive levels.
• Exceptional leadership and influence skills, forging and mobilizing global, matrixed organizations to execute against ambiguous, high‑impact objectives.
• Demonstrated success managing multi‑layered customer and internal stakeholder hierarchies,…