Contents Technician

Job Title: Contents Technician Location: Milpitas, CA Pay Grade: Hourly, non-exempt

Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At Service Master Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast‑paced, ever‑evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

The Contents Technician directly assists our customers with a variety of services including inventory and disposal of damaged contents, processing, packing, and cleaning of personal contents affected by fire damage, water damage, or mold. The Contents Technician must possess strong communication skills, attention to detail, and the ability to effectively utilize technology to document and submit project files and paperwork, including time and crew sheets.

• Assist in packing and loading household or office items onto trucks
• Ensure that all items are properly secured and protected during transport
• Unload items at the destination and assist in unpacking and setting up
• Clean and deodorize contents affected by a loss.
• Assess and catalog non‑restorable contents while obtaining proper approvals from Adjusters.
• Ensure contents have been processed correctly by completing visual inspections and signing off.
• Monitor the safeguard of inventory within the company’s possession.
• Ensure the Fireline is safe, neat, and organized.
• Manipulate customers’ contents in accordance with the job scope and customers’ requests.
• Report broken or damaged goods to management, completing required documentation.
• Follow industry best practices, ensuring safeguards are being used during content manipulation.
• Communicate effectively with team members and customers
• Maintain a clean and organized work environment
• Adhere to safety guidelines and regulations
• Other duties as assigned or apparent.

Required

• Must be physically able to perform pack out/cleaning tasks and lift heavy objects as required.
• Ability to follow detailed instructions and maintain quality control standards.
• Ability to work efficiently both independently and as part of a team.
• Must possess a valid driver’s license and maintain a satisfactory driving record.
• Strong verbal and written communication skills.

Preferred

• Previous experience in restoration, or a related field is preferred.
• Excellent problem‑solving abilities paired with a customer‑focused approach.
• Strong problem‑solving/decision‑making capabilities
• Fluent in industry standards and protocols
• Bilingual in English and Spanish is a plus
• Leadership qualities
• Organizational skills
• Analytical thinking

This is an in‑field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

We offer a comprehensive benefits package designed to support your well‑being and financial security. Our offerings include:

• 401(k) Plan:
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