Senior Partner Enablement Engineer

About Arlo

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry.

Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

The Senior Partner Enablement Engineer is responsible for ensuring the success of Arlo’s B2B partners through direct engagement, cross-functional technical leadership, deep issue investigation, and the development of partner-facing tools. This role blends hands-on engineering with partner advocacy and platform ownership and plays a critical role in scaling the Arlo Partner Platform.

Serve as a senior technical point of contact for partners, ensuring a high-quality experience with the Arlo Partner Platform. Interface directly with partners to understand integration needs, investigate issues, and guide successful adoption of platform capabilities. Collaborate with Product, Engineering, QA, and Operations teams to plan, prioritize, and deliver work that supports partner success. Translate partner needs, requests, and constraints into clear technical requirements and actionable work for internal teams.

Investigate complex partner-reported issues across APIs, services, firmware, and environments, performing root-cause analysis and driving resolution. Communicate clearly and effectively with partners regarding findings, timelines, mitigations, and best practices. Identify recurring partner pain points and drive systemic improvements to platform reliability, tooling, documentation, and processes. Represent the partner perspective in internal technical discussions and influence platform and release decisions. Participate in occasional partner meetings, on-site visits, or events as needed (limited travel possible).

Define, design, and build partner-facing tools and internal enablement systems that improve visibility, self-service, and overall partner experience. Develop lightweight web applications, dashboards, or portals that surface release status, environment health, integration insights, and change notifications. Apply AI and automation to improve partner enablement, such as enhancing documentation, accelerating issue triage, or creating intelligent support and diagnostic tools. Own partner tooling from concept through implementation, iteration, and long-term maintenance, ensuring reliability, usability, and alignment with platform architecture.

Continuously evaluate opportunities to scale partner support and reduce manual effort through improved tooling and AI-driven solutions.

Required Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. 7+ years of professional software engineering experience, including ownership of production systems. Experience building and maintaining web applications or internal tools (e.g., dashboards, portals, or admin interfaces). Strong understanding of APIs, integration patterns, versioning strategies, and backward compatibility. Proven ability to investigate complex technical issues and perform root-cause analysis across distributed systems.

Experience working cross-functionally to plan, prioritize, and deliver work across multiple teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Experience working with B2B SaaS platforms, partner ecosystems, or developer-facing products. Familiarity with device platforms, firmware…