Senior Software Engineer, Customer Escalations

Job Title

KLA is looking for a senior-level software sustaining engineer for their Global Products Group.

Responsibilities include leading software sustaining, continuous improvement, and escalation resolution for Surfscan product lines, driving software improvements across platforms, acting as the senior technical owner for complex field issues, providing senior technical leadership across multi-site engineering teams, coordinating closely with teams in India, defining validation strategies, participating in the full software lifecycle, supporting deployment of service releases, analyzing customer issue trends, and being available for occasional customer-site support.

Required qualifications include a BS or MS in a related technical field, 7+ years of experience in software development or related fields, strong programming skills, experience working in Windows Server and Linux environments, experience with automated testing frameworks, experience using AI-assisted tools, excellent communication and leadership skills, and a strong ownership mindset.

Preferred qualifications include experience with semiconductor capital equipment, inspection or metrology systems, factory automation, SEMI standards, or high-reliability industrial software, experience supporting customer escalations, field deployments, service releases, patches, diagnostics, and customer-specific fixes for complex equipment software, demonstrated ability to work effectively with globally distributed teams, and familiarity with Surfscan platforms.

Minimum Qualifications

Master's Level Degree and related work experience of 7 years;
Bachelor's Level Degree and related work experience of 7+ years

Base Pay Range: $ - $ Annually

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at  or at  to request accommodation.

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