Front Office Manager

Are you a highly motivated and experienced professional ready to lead our hotel's Front Office team? We're looking for a dynamic Front Office Manager to ensure our guests receive exceptional service from check-in to check-out.

• Lead with Excellence:
  Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
• Oversee Operations:
  Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
• Streamline Processes:
  Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
• Coordinate Seamlessly:
  Work closely with other hotel departments to provide a seamless guest experience.
• Enhance Guest Satisfaction:
  Monitor guest feedback and implement changes to continuously improve service.
• Train & Develop:
  Train new team members and provide ongoing training to enhance the skills of all team members.
• Drive Success:
  Develop and implement strategies to increase revenue and occupancy.

Impactful Role:
Play a crucial role in ensuring every guest has a memorable stay.
Supportive Environment:
Be part of a team that values your expertise and provides opportunities for growth and development.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
  
  Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

• Minimum of 3 years of experience in a similar role within the hotel industry
• Strong leadership and management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
• Proficient in hotel management software, such as Opera or Fidelio
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proven track record in achieving revenue targets and improving guest satisfaction
• Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Situated in the heart of Milton Keynes’ business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30-minute drive away.

For business travelers, the hotel’s proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII code breaking center, just a 10-minute drive away.

Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high-street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.