Hospitality Assistant - F&B Assistant

Hospitality Assistant
- Kents Hill Park, Milton Keynes | Full-Time / Permanent

£13.45 per hour + excellent benefits including healthcare, wellbeing support, life assurance, meals on duty, and more.

We're looking for...

We're looking for a friendly, enthusiastic and customer-focused Hospitality Assistant to join our team at Kents Hill Park.

This is a varied hospitality role with a strong focus on Food & Beverage
, supporting our restaurant, bar and event operations to make sure every guest receives a warm welcome and great service. From breakfast and lunch service to setting up events, serving drinks and keeping our F&B areas looking their best, you'll be right at the heart of the guest experience.

As a Hospitality Assistant, you'll be an important part of our Food & Beverage team, helping to deliver a high-quality experience for guests across Kents Hill Park.

• Deliver friendly, professional and attentive service across our restaurant, bar and hospitality areas.
• Serve food and beverages to guests during restaurant, bar and event service.
• Support breakfast, lunch and evening service, as well as hospitality and event functions.
• Set up and maintain buffets, coffee stations, restaurant areas and function spaces.
• Ensure food and beverage service areas are clean, well presented and fully stocked.
• Support the bar operation, ensuring products are correctly displayed and stock is rotated.
• Develop a good knowledge of our food, beverage and menu offering so you can confidently answer guest questions and make recommendations.
• Operate the till accurately, processing payments and ensuring transactions are correct.
• Support stock takes, stock control and the accurate recording of sales and wastage.
• Maintain high standards of cleanliness and presentation throughout service.
• Complete opening, closing and clear-down duties in line with venue standards.
• Follow all food safety, allergen, hygiene, health and safety and licensing procedures.
• Build positive relationships with guests and provide a friendly, personal service.
• Work closely with colleagues across the F&B and wider venue teams to ensure smooth service.
• Remain calm and professional during busy periods, adapting to changing priorities and guest requirements.
• Support other areas of the venue when required and contribute to a positive team environment.
• Take pride in delivering great hospitality and use your initiative to help create an excellent guest experience.

We're looking for someone who enjoys hospitality, loves working with people and has a genuine interest in food and beverage
.

You'll ideally have:

• Experience in hospitality, Food & Beverage, restaurants, bars, hotels, events or a similar customer-facing environment.
• A friendly, positive and approachable personality.
• A genuine passion for great food, drink and customer service.
• Strong communication and teamwork skills.
• Confidence interacting with a wide range of customers.
• Good attention to detail, particularly around food, beverage service and presentation.
• The ability to remain calm, organised and professional in a busy environment.
• A reliable and positive approach to work.
• The ability to work as part of a team while also using your own initiative.
• A willingness to learn and develop your hospitality and F&B skills.
• An understanding of food safety, allergens, hygiene and health and safety requirements is desirable.

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing:
  Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts:
  Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
• Financial wellbeing:
  Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities:
  Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included
• Vodafone discounts
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Travel discounts with holiday companies such as TUI and Expedia
• Shopping discounts - save up to 15% at high street and online stores through…