Field Service Engineer - East Midlands; m​/f​/d

Field Service Engineer - East (m/f/d)

Milton Keynes, United Kingdom

As part of the Service Department, the Field Service Engineer is responsible for break‑fix, maintaining and installing Bizerba equipment for our customer base. With a proven technical background, preferably supported by a technical qualification, you will liaise directly with customers to deliver efficient, professional service.

Reference code: 20743

• Service, install and break‑fix a wide range of weighing and inspection equipment, ranging from static scales to automatic check weighing, automatic weigh‑price labelling systems, metal detection, X‑ray and vision inspection.
• Investigate complex technical issues such as electrical/mechanical breakdowns and network‑related issues.
• Provide customer training on equipment.
• Manage and maintain effective stock levels of parts needed to carry out repairs.
• Project a professional image of the department and company to both internal and external customers. Uniform provided.
• Maintain company vehicle in a clean and organized fashion, ensuring all maintenance requirements are met in accordance with the policy for company vehicle drivers.
• Maintain a library of back‑ups for customers.
• Maintain all company tools (hand tools, ladders, laptops, etc.) in good order.
• Attend all required training courses and ensures all H&S training is up to date and completed.
• Adhere to policies and procedures relating to Health and Safety and Quality Management.
• Maintain calibrated weighs and ensure they are compliant.
• When calibrating/ verifying equipment, meet all legal standards and work to the highest standard.
• Obtain all qualifications Bizerba deems relevant for the engineer to carry out day‑to‑day duties.
• When required, write detailed reports on incidents/calls to assist the line manager.
• Participate in out‑of‑hours work when required.
• Ensure all administrative tasks are carried out in time and to the expected standards.
• Have a full and legally valid UK driving licence.
• Hold a valid Safety Passport/ECS or equivalent – details provided as relevant.
• Work to company KPIs and SLAs.
• Where necessary, have overnight stays for training or to complete tasks as requested.
• Participate in rollout and refit activities as requested to fulfil business requirements.
• Attend head office as required in conjunction with business needs.

• Organises personal time and resources to meet both deadlines and objectives when working with the Service Desk.
• Able to accept multiple objectives and prioritise accordingly.
• Can take a planned approach whilst being able to incorporate changes.
• Monitors own progress effectively.
• Responds proactively to short‑term business needs that may impact normal role performance.
• Shows particular attention to detail.
• Willingness to work out of standard hours to meet the needs of the customer.
• Willing to undertake UK travel.