Senior Quality Assurance Geek

Full-time

Quality Assurance Manager

Either North (covering Scotland down to Birmingham) or South (covering the south of England and Wales up to Birmingham)

At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low‑carbon heating mainstream.

We have already prevented 2,500,000+ kg of carbon from entering our atmosphere, and we won’t stop there!

People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey.

This role is the technical eyes and hands of quality assurance out in the field. You will carry out virtual and on‑site QA checks across the installer network, verifying that installations meet Heat Geek's standards, MCS requirements, and Building Regulations. Where a job falls short, you'll be the one who puts it right – diagnosing faults, carrying out repairs, alterations, and recommissions, and making sure the customer is left with a system that performs as it should.

You will report into the Quality Assurance Manager, working as part of a growing regional QA function that keeps installation quality consistent as Heat Geek scales nationally. This role covers either the North region (Scotland down to Birmingham) or the South region (the south of England and Wales up to Birmingham). You'll be issued a Heat Geek van and will split your week between remote/virtual QA reviews, training sessions and site visits across your region.

• Carry out virtual QA checks on completed installations, reviewing commissioning data, photographic evidence, and system configuration against Heat Geek and MCS standards
• Carry out on‑site QA checks and audits across your region, assessing installation and commissioning quality first‑hand
• Identify non‑compliance, workmanship issues, or performance risks and record findings clearly and consistently
• Feed findings back into the wider QA and risk classification system so recurring issues can be tracked at installer and network level

• Attend site to carry out repairs, alterations, or full recommissions where a QA check identifies a fault or non‑compliance
• Diagnose technical issues methodically, distinguishing installation error, design error, and product fault
• Ensure any remedial work carried out is fully compliant, documented, and leaves the system performing to Heat Geek standard
• Liaise with the customer, the original installer, and internal teams to close out the issue with minimal disruption

• Apply up‑to‑date knowledge of Building Regulations and MCS compliance requirements during every check
• Flag emerging regulatory or scheme changes relevant to installation quality back to the National QA & Compliance Lead
• Support the wider network with practical, technically credible guidance on standards and best practice

• Maintain clear, auditable records of every QA check, repair, and recommission carried out
• Contribute to quality scorecards and reporting used to track installer performance across the network
• Help identify recurring installation or commissioning failure patterns within…