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Job Description & How to Apply Below
Overview
Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location.
Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
What We Look For
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
Basic knowledge of accounting practices
Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
High School Diploma or equivalent experience
What We Offer
Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions
Continuous Learning: through on-the-job training and educational opportunities
Opportunities for advancement within a growing company that values initiative and teamwork
Comprehensive benefits coverage: including health, dental and more to support your wellbeing
Retirement savings programs:
Pension and RRSP programs to help you invest in your future
When you work for Brandt, we work for you. It’s as simple as that.
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