Patient Access Advocate, Part Time

Company Description

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

Through partnerships with respected, high‑performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient‑centered experience.

• 3p-11p, 3 shifts per week.
• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi‑task is a must.
• Performs registration functions, including updating demographics, insurance verification, collection of point‑of‑service payments, and documentation of registration information within an electronic system. Confirms account being registered has accurate information to ensure clean billing.
• Performs visit closure activities including collecting payment, and any needed follow‑up activities required.
• Provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing way finding to patients and/or visitors.
• Greet patients in a friendly, courteous and professional manner in both in‑person and over the phone.
• Check patients in and out.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Assure a clean work environment, including duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer‑focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/Client focus.
• Technical capacity.
• Basic knowledge in Microsoft Office products (Word, Excel, Outlook).
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service are required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense…