Patient Access Advocate, Part-time Nights

Company Description

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space.

Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof.

This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

For more information, visit

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi‑task is a must.

• Perform registration functions, including updating demographics, insurance verification, collection of point‑of‑service payments and documentation within an electronic system.
• Confirm that the account being registered has accurate information to ensure clean billing.
• Perform visit closure activities including collecting payment and any needed follow‑up activities.
• Provide the highest level of customer service to patients/family at time of service through registration interactions and way finding.
• Check patients in and out.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions, fax numbers, website and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain a clean front desk, waiting room area and children’s play space.
• Keep the work environment clean, including trash, floors, counters.
• Encourage a friendly and respectful work environment.
• Provide a customer‑focused, reassuring environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or GED.
• Minimum 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD‑10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self‑directed and with individuals from diverse backgrounds.
• Analytical and problem‑solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year experience in a medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel,…