Administrative Support - Level I

Overview

Administrative Support
- Level I

Organization Name:
Buffalo Rock Company

Website:

Job Department:
Administration

Reports to:

Administrative Support
- Level III

Work Schedule:

Monday
- Friday, Varies

Job Type: Regular

FLSA Status:
Non-Exempt

Amount of

Travel Required:

N/A

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the Administrative Support - Level I is to serve as the first point of contact for all incoming phone calls (coffee orders, etc.),

dispatch operator (service calls; national calls, etc.) and checking in drivers while providing superior customer service and performing administrative support tasks. Additionally, the Administrative Support
- Level I is responsible for securing the money room at all times.

Note:

The original content included italicized note. Where appropriate, this has been preserved as plain text in keeping with the formatting rules.

• Regular and timely attendance is an essential function of this position.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Verify all route deposits (On-Premise and Retail).
• Secure money room at all times.
• Complete and validate nightly deposit.
• Communicate any errors on deposit to manager.
• Issue and track all change funds according to procedures in the security policies and procedures manual.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
• Greet visitors entering establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
• Ensure all visitors sign in and out according to policies and procedures.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Handle On-Premise administrative duties, including: house invoices, item ordering.
• Distribute service and product calls to ensure timely response.
• Process Inbound and Outbound Blue Bag process.
• Handle retail house sales tickets, retail manual sales tickets and process and track donation tickets.
• Balance and maintain cash box.
• Perform other duties as assigned.

• Exhibit a high level of ethical and moral conduct while at work or at off-site events during work hours or after hours when representing Buffalo Rock.
• Engage in continuous self-improvement through Buffalo Rock provided training (web-based, in-house, or other methods). Complete assigned training curriculum, including online or facilitated training.
• Take reasonable precautions to protect the Company from damages, theft, or other liabilities and ensure safety of employees, customers, and property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock's
  
  Purpose:
  
  "Building brands through legendary service and remarkable people."
• Live Buffalo Rock's Core Values: committed to serving communities; customer success; integrity; continuous improvement; care for each other; win the day.

• Active Learning
• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Mathematics
• Reading Comprehension
• Service Orientation
• Speaking
• Time Management
• Writing

Required education and experience

• Education: High School Diploma (or GED or High School Equivalence Certificate);
  Preferred
• Computer
  
  Skills:
  
  Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint. SharePoint experience preferred.

Other Requirements:

• Must be able to read, write, and speak English.
• Must be able to perform basic mathematics.
• Tools: Calculators, Telephone, Multi-line switchboards/Scanners, Desktop/laptop computers, iPhone/iPad.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

The company may update this job description as needed. This document does not represent a contract of employment, and the company reserves the right to change duties as needed.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________