Office Manager - Pensacola

Summary Of Position

The Office Manager is responsible for the day-to-day administrative, customer service, and accounting functions within the office. The role supervises billing clerks, collections, customer service, payables, payroll/HR functions and assists the Regional Staff, Division Manager, Operations Manager, and Sales Manager in completing all reporting requirements.

• Manage all administrative functions in the Office.
• Work with the billing clerk to ensure accurate billing of all customers in the market area.
• Prepare and input monthly billing journal entries.
• Manage the credit processing procedures.
• Oversee the customer service department. Manage scheduling, training and observations of the Customer Service Representatives.
• Oversee coding and processing of all payables and submit for approval.
• Work with the Collections department to ensure timely collection of all customer accounts to maintain adequate cash flows.
• Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
• Ensure segregation of duties in the office.
• Manage timely and accurate deposits for local payments.
• Maintain professionalism when communicating with all customers and employees.
• Prepare accurate monthly revenue projections for management team review.
• Ensure disposal invoices are reconciled with the Tower billing/dispatch system.
• Ensure monthly and quarterly franchise reports are completed and filed.
• Assist in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
• Assist in the restructure of Tower reports as needed for financial and operational analysis. Generate reports for new/lost business, changes in service, etc.
• Assist Sales in maintaining Sales Contracts, including tracking expiration dates.
• Support or perform Payroll and H/R functions in a timely manner to ensure accuracy.

• Attend and participate in corporation-sponsored training courses as assigned.
• Keep up-to-date on current technology used by Waste Pro USA, as job appropriate.
• Any additional job duties that may be assigned by the Supervisor.

Normal setting for this job is an office environment.