Financial Services Representative - Utility

Job Function / Summary

The primary role of the Financial Services Rep - Utility is to provide support to the branch within various roles, which requires the ability to travel to multiple offices in the designated region. In addition to the internal support, this position is responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support while adhering to company policies and regulatory guidelines.

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Functions in account opening or account maintenance capacity, as needed.
• Develops knowledge of customer needs through in person and telephone interactions.
• Utilizes proactive sales/service efforts coupled with the recognition of referral opportunities to deepen customer relationships.
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, and loan payments).
• Professionally, courteously and promptly greet and acknowledge all customers that walk into the office.
• Completes special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statement, copies, and completing safe-deposit box procedures.
• Any additional duties as assigned by management.